Articles on: Sticky Cart

Troubleshooting Sticky Cart

While Sticky Cart is designed to be user-friendly and seamless, you may occasionally run into some issues. Here's a list of common problems users might encounter and their solutions:

1. Sticky Cart Not Visible[​](https://docs.pasilobus.com/sticky-cart-troubleshooting#69119f2e953048928dc423c2319a1684)



If your Sticky Cart is not visible, first check your visibility settings in the 'Cart Appearance' section of the app. Ensure you have not selected the 'Hide/Show on Scroll' option if you wish for the cart to always be visible.

2. Problems with Cart Updates[​](https://docs.pasilobus.com/sticky-cart-troubleshooting#bf6cf331a44645739f2f9dabe98eb11e)



If your cart is not updating in real-time when a new item is added, contact support for assistance.

3. Cart Not Displaying Correct Currency[​](https://docs.pasilobus.com/sticky-cart-troubleshooting#07eef79df7c84e7f9a10befec8c5f3a9)



If you are experiencing issues with multi-currency display, double-check your store's currency settings. Sticky cart will automatically apply the store’s current currency.

4. Difficulty Integrating with Google Analytics or Facebook Pixel[​](https://docs.pasilobus.com/sticky-cart-troubleshooting#ef3419639c234f989f867203ee86fe58)



Before you can use the analytics and pixel event tracking feature in Sticky Cart, make sure you have Google Analytics and Facebook Pixel properly installed on your store. These platforms will receive and analyze the data sent from Sticky Cart, providing you with valuable insights into your customers' behavior.

If Google Analytics isn't yet installed on your store, consider using the [Pasilobus Google Analytics app](https://www.pasilobus.com/products/google-analytics), which simplifies the process of integrating Google Analytics with your Shopify store. Similarly, for Facebook Pixel, make sure that it is correctly installed and linked to your store.

Another crucial element to note is the importance of complying with the General Data Protection Regulation (GDPR) when dealing with user data. You must inform your users that your site uses cookies for analytics purposes.

If your store doesn't have a cookie notice, consider adding one. The [Pasilobus EU Cookie Bar](https://www.pasilobus.com/products/cookie-bar)is a recommended tool for this purpose, as it offers an efficient way to ensure that your Shopify store is GDPR compliant. This tool provides your visitors with a clear and visible cookie notice, allowing them to agree to the use of cookies.

If you're still experiencing issues after checking these points, it might be necessary to delve into your settings directly in Google Analytics or Facebook Pixel to troubleshoot further.

For any other issue not listed here, or if you need further assistance, please refer to our detailed FAQ section or reach out to our support team. We are here to ensure your experience with Sticky Cart is smooth and beneficial to your business.

Updated on: 08/31/2023

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