Articles on: Confetti

Troubleshooting Confetti

As with any app, you may occasionally encounter issues or have questions while using Pasilobus Confetti. This article will address some of the most common issues users may experience and provide solutions.

1. Confetti Not Displaying on Selected Pages

If you've set up confetti to display on specific pages but it's not appearing, make sure you've correctly added the Pasilobus Confetti blocks to those pages via the Shopify theme editor. Also, verify that your global confetti settings are not conflicting with your specific page effects.

2. Confetti Displaying Too Frequently

If the confetti appears too frequently or feels overwhelming, consider adjusting your triggers. Remember, the goal is to enhance the shopping experience without distracting from the main actions. You can change the triggers from the app dashboard or in the theme editor.

3. Issues with Confetti Design

If the confetti doesn't look as expected, double-check your customization settings. You may need to adjust the size, color, or shape to better match your store's aesthetic.

4. Trouble with Thank-You Confetti

If you're having trouble with the Thank-You confetti, ensure that you've correctly set it up from the Pasilobus Confetti app dashboard. Unlike the other settings, Thank-You confetti is managed from the app dashboard rather than the theme editor.

If you encounter an issue not covered in this guide or need additional help, don't hesitate to contact our support team.

Updated on: 08/31/2023

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