Articles on: Augmented Reality

Troubleshooting Augmented Reality

Even with the best-designed software, you might occasionally run into issues. Here are some common problems you might encounter while using the Pasilobus Augmented Reality app and some suggestions on how to fix them.

1. AR Experience Not Launching

If the AR experience is not launching, first make sure that you are using a compatible device and browser. Refer to our 'Understanding AR Compatibility' article for the detailed list of requirements.

If your device and browser meet the necessary requirements and the AR experience still isn't launching, try refreshing the page or clearing your browser's cache.

2. 3D Models Not Displaying Correctly

If your 3D models aren't displaying correctly, it might be an issue with the model file. Ensure the models are correctly formatted and optimized for web display. Also, check that the 3D models have been properly uploaded to the appropriate product pages on Shopify.

3. Add-to-Cart Function Not Working

If customers cannot add products to the cart from the AR experience, ensure the function is properly enabled from the app's settings in the Shopify Theme Editor. If the issue continues, reach out to our support team.

4. Experiencing Lag or Slow Performance during AR

If the AR experience is laggy or slow, it could be due to the device's limitations or a slow internet connection. Try closing other applications or tabs to free up resources on your device, and ensure your internet connection is stable.

In case you encounter any other issues or need further assistance, don't hesitate to contact our support team. Remember, we're here to ensure your success and make sure you get the most out of the Pasilobus Augmented Reality app.

Updated on: 08/31/2023

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