Articles on: Photolock

Troubleshooting

While Pasilobus Photolock is designed to work seamlessly with your Shopify store, you might encounter some issues along the way. Here's a guide to help you troubleshoot some common problems and their solutions.

1. Features Not Working



If you find that the features you've enabled aren't working (e.g., users can still right-click on your images), ensure you have saved your changes after configuring the settings. If the problem persists, try clearing your browser's cache and cookies, then check again.

2. Images Are Still Visible on Search Engines



If you've activated the Search Engine Lock, but your images still appear in search results, remember that it may take some time for search engines to update their indexes. If your images continue to appear after a few weeks, you may want to manually request search engines to re-crawl your site.

3. Source-Code Lock is Not Working



If users are still able to view your webpage's source code despite activating the Source-Code Lock, it's possible that they are using a browser plugin or third-party tool that bypasses this lock. While the Source-Code Lock can prevent most users from accessing the source code, it may not be able to block all third-party tools.

4. App Not Active After Theme Change



If you've recently changed your Shopify store's theme, you may need to re-activate Pasilobus Photolock. The app ties its settings to your theme, so a theme change may result in the app becoming inactive. To reactivate, navigate to the app from your Shopify admin panel and follow the setup process again.

If you encounter an issue not listed here or need further assistance, please refer to our detailed FAQ section or reach out to our support team. We're here to help ensure that you can make the most of Pasilobus Photolock and maintain the integrity and exclusivity of your images.

Updated on: 09/12/2023

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