Reminder not showing

The profile completion reminder only shows when it has something to ask. If you expect it on the Orders page and don't see it, one of these is usually why.

Check the reminder is on

In Customer Profiles, click Fields and check that Remind customers to complete their profile is ticked under Profile completion reminder, and that you clicked Save. It's off by default. After you turn it on, it can take up to 10 minutes to show to customers who were already signed in.

Check the customer has fields left to fill in

The reminder shows only while a customer has editable fields without an answer. It doesn't show when:

• The customer has answered every field they can edit
• Every field is view-only or admin-only
• The fields are on a card with Show this card on the Profile page turned off
• The only unanswered fields are beyond your plan's limit

Check it wasn't dismissed

A customer who closes the reminder doesn't see it again for 30 days, or until you change the set of fields. To test it yourself, sign in as a different customer.

Check your store uses customer accounts

The reminder appears on the Orders page of customer accounts. Stores still on legacy customer accounts don't show it. You can switch in Settings > Customer accounts in your Shopify admin.

Legacy yes/no fields aren't counted

Yes/no fields created with an earlier version of the app save only "yes", so an unticked box looks unanswered forever. The reminder leaves those fields out of its count. If they're the only fields left, the reminder doesn't show. Upgrading their storage fixes this. See Legacy text fields and the storage upgrade.