# Pasilobus account > Signing in, Store Care, Store Check and getting help from our team Source: https://help.pasilobus.com/account Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) Every article in one file: https://help.pasilobus.com/account/llms-full.txt ## Your account Signing in and getting help from the Pasilobus team - [Signing in to your Pasilobus account](https://help.pasilobus.com/account/sign-in.md): Sign in with a code we email you, no password, and find your stores, apps and requests - [Contacting the Pasilobus team](https://help.pasilobus.com/account/contact-support.md): Email us or send a request from your account, and what to include so we can help quickly ## Store Care The team that builds the apps, looking after your store every month - [Store Care plans and how requests work](https://help.pasilobus.com/account/store-care-plans.md): What each plan includes, how fast we answer, and how bigger work is quoted before we start - [Store Care updates](https://help.pasilobus.com/account/store-care-updates.md): See what our team did on your store, and choose how you hear about it - [Moving to Shopify](https://help.pasilobus.com/account/moving-to-shopify.md): Get a free quote with the usual price on the spot, then one fixed price within 48 hours, paid in parts ## Store Check A free health check for any Shopify store, and weekly monitoring - [Store Check](https://help.pasilobus.com/account/store-check.md): Check any store's speed, search, selling basics and trust for free, and get an email when it gets worse ## AI assistants and developers Use these guides with Sidekick, Claude or ChatGPT, and run our apps from the terminal - [Using Pasilobus with AI assistants and the CLI](https://help.pasilobus.com/account/ai-and-cli.md): Ask Shopify Sidekick, open any article in Claude or ChatGPT, and run our apps with the Pasilobus CLI --- # Signing in to your Pasilobus account > Sign in with a code we email you, no password, and find your stores, apps and requests Source: https://help.pasilobus.com/account/sign-in Part of: Pasilobus account (https://help.pasilobus.com/account) Section: Your account Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) Your Pasilobus account at [cloud.pasilobus.com](https://cloud.pasilobus.com) is where you see your stores, the Pasilobus apps on them, Store Care, your Store Check results and the requests you've sent our team. There's no password to remember: you sign in with a code we email you. ## Sign in with an email code 1. Go to [cloud.pasilobus.com/users/sign_in](https://cloud.pasilobus.com/users/sign_in) 2. Enter your email address and click **Continue with email** 3. Check your email for a message with a 6-digit code 4. Enter the code and click **Sign in** The same email also has a **Sign in** button. It works on any device: open the email on your phone, tap the button, then tap **Sign in** once more on the page that opens. New here? The same steps create your account. There's no separate sign-up. ## If the code doesn't work - **It expired** - a code lasts 15 minutes and works once. Click **Resend code** for a new one (you can ask again after 30 seconds) - **Too many tries** - after 5 wrong codes, that code stops working. Ask for a new one - **You asked twice** - only the newest code works. Use the code from the latest email - **No email** - check your spam folder, and that the address is spelled right. **Use a different email** takes you back to the first step ## Two-factor authentication If you turned on two-factor authentication, Pasilobus asks for the code from your authenticator app after your email code. Enter it and click **Verify**. ## Several accounts If your email belongs to more than one Pasilobus account (for example your own store and a client's), Pasilobus asks which one to open. You can make one your default so it opens straight away, and switch accounts later from the menu. ## What's in your account - **Home** - your stores at a glance, with anything that needs you - **Stores** - each Shopify store on the account. A store appears here once a Pasilobus app is installed on it - **Store checks** - your Store Check results and weekly monitoring (see [Store Check](https://help.pasilobus.com/account/store-check)) - **Apps** - the Pasilobus apps on your stores, and the rest of our apps - **Store Care** - your plan, your requests and what our team did on your store (see [Store Care updates](https://help.pasilobus.com/account/store-care-updates)) - **Support** - send our team a request and follow the conversation (see [Contacting the Pasilobus team](https://help.pasilobus.com/account/contact-support)) - **Team** and **Settings** - who else can use the account, and your own preferences --- # Contacting the Pasilobus team > Email us or send a request from your account, and what to include so we can help quickly Source: https://help.pasilobus.com/account/contact-support Part of: Pasilobus account (https://help.pasilobus.com/account) Section: Your account Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) The people who build Pasilobus apps answer support themselves. There are two ways to reach us, and a person reads every message. We don't offer live chat. ## Email us Write to [support@pasilobus.com](mailto:support@pasilobus.com) about any Pasilobus app, Store Care or your account. A person replies by email, usually within one business day. Inside an app, **Start a conversation** on its **Get Support from Pasilobus** page opens an email to the same address, with the app and your store already in the subject. ## Send a request from your account If you'd rather keep everything in one place, sign in to your Pasilobus account and open **Support**: 1. Go to [cloud.pasilobus.com/support](https://cloud.pasilobus.com/support) and sign in with your email (we email you a code, no password) 2. If you have more than one store, choose **Which store** 3. Fill in **What do you need?** and **Any detail that would help** 4. Click **Send request** Our team is emailed straight away. You'll see the request on the **Support** page with its number and status (**Open**, **In progress**, **Needs your reply** or **Resolved**), and we reply both there and by email. You don't need a store or a plan to send one. ## What to include A few details save a round of questions: - **The app** - its name, for example Pasilobus Wishlists - **Your store** - its .myshopify.com address - **What you expected and what happened** - and the page where you saw it - **What changed recently** - a theme update, a new app, a setting you changed - **A screenshot or a link** - if you can ## How fast we answer Questions about our apps, by email or from your account, are answered by a person, usually within one business day. On Store Care, work on your store has its own commitment: your plan's response time is how soon we come back to a Store Care request with what we'll do and when. It is within 72 hours on Essentials, within 48 hours on Care, and same day, including weekends on Growth (see [Store Care plans and how requests work](https://help.pasilobus.com/account/store-care-plans)). Questions about our own apps are always free. You never need a plan to get help with an app you use. --- # Store Care plans and how requests work > What each plan includes, how fast we answer, and how bigger work is quoted before we start Source: https://help.pasilobus.com/account/store-care-plans Part of: Pasilobus account (https://help.pasilobus.com/account) Section: Store Care Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) Store Care puts the team that builds your Pasilobus apps on your store, month after month: we watch it, fix what breaks, set up and tune your apps, and take on bigger work as requests. Every plan is monthly, and you can cancel anytime. ## The plans | | **Essentials** | **Care** | **Growth** | |---|---|---|---| | Price | $299/mo | $799/mo | $1,799/mo | | Response time | Within 72 hours | Within 48 hours | Same day, including weekends | | Requests | Fixes when something breaks | 1 request at a time | 3 requests at a time | | Fixes for theme and app issues | Yes | Yes | Yes | | Weekly Store Check of your store | Yes | Yes | Yes | | Care log and update emails | Yes | Yes | Yes | | App setup and tuning | - | Yes | Yes | | Monthly health report | - | Yes | Yes | | Paid plans of our apps included | - | - | Yes | | Monthly conversion work | - | - | Yes | | Monthly growth review with a named lead | - | - | Yes | | Seasonal and Black Friday setups | - | - | Yes | | Bigger work (new section, redesign, move to Shopify) | A request with a fixed quote you approve first | A request with a fixed quote you approve first | A request with a fixed quote you approve first | - **Essentials** ($299/mo) - A team on call for when something breaks. - **Care** ($799/mo) - A team that keeps your store healthy every month. - **Growth** ($1,799/mo) - A team that grows your store through apps and store work. Every plan: monthly, cancel anytime. ## How requests work 1. **Ask** - tell us what you need in your own words, from **Store Care** or **Support** in your account 2. **We agree it** - we confirm what we'll do and when, within your plan's response time 3. **See it done** - each piece of work lands in your care log: what changed, who did it and when (see [Store Care updates](https://help.pasilobus.com/account/store-care-updates)) You can follow every request, and reply to us, on its own page in your account. ## Bigger work A new section, a redesign or a new feature is a request inside your plan too. We send you a fixed quote first, and start only when you approve it. Nothing is added to your bill without your yes. Moving to Shopify needs no plan: get a free quote and one fixed price within 48 hours (see [Moving to Shopify](https://help.pasilobus.com/account/moving-to-shopify)). ## Starting a plan Open [Store Care](https://cloud.pasilobus.com/store-care) and click **Choose** on the plan you want. After you sign in, your request goes straight to our care team with the plan named. We confirm the plan, the start date and billing with you before anything is charged. ## Billing We agree how and when Store Care is billed with you when your plan starts, before anything is charged. Your account's **Billing** page shows what you pay Pasilobus each month: Store Care, and your app plans (apps bill through Shopify, on your store's Shopify invoice), with each charge listed. ## Changing, pausing or cancelling Every plan is monthly and you can cancel anytime. In your account, open **Store Care** and click **Ask about my plan** (under **Change or pause your plan**). Tell us whether you want to change, pause or cancel, and we'll confirm the change and the date it takes effect with you. --- # Store Care updates > See what our team did on your store, and choose how you hear about it Source: https://help.pasilobus.com/account/store-care-updates Part of: Pasilobus account (https://help.pasilobus.com/account) Section: Store Care Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) On Store Care, the people who build your Pasilobus apps look after your store every month. Everything they do on it is posted to your care log in your account, so you can always see what changed, who did it and when, even in a quiet week when you didn't ask for anything. [Open your care log](https://cloud.pasilobus.com/store_care) (you sign in with an email code). ## Where to find updates Open **Store Care** in the menu of your Pasilobus account. The **What we did on your store** section lists every update, newest first and grouped by week (**This week**, **Last week**, then **Week of …**). **Home** shows the latest few, with a link to the rest. Each update shows: - **Kind** - what sort of work it was (see below) - **Status** - **Done**, **In progress** or **Scheduled** (planned for the date shown) - **What we did** - in plain words, often with the result, like how much faster a page got - **Who did it** - for example "by Sam from the Pasilobus team", and when - **The request it belongs to** - when the work answers something you asked for, a link to that request and its conversation If you have more than one store on Store Care, each update also names its store. ## What the kinds mean - **Fix** - something that was broken now works - **Check** - we looked something over, such as checkout after a theme update - **Audit** - a review with findings, such as product SEO or page speed - **Campaign** - promotion work, such as a sale banner or holiday preparation - **Update** - anything else we changed or set up ## New updates When we post something you haven't seen, a small dot appears next to **Store Care** in the menu, and the update is marked **New**. Opening Store Care clears the dot. Everyone on your account has their own dot, so a teammate reading the feed doesn't clear yours. ## Emails and the weekly summary Everyone on your Pasilobus account gets an email when we post an update, titled "What we did on" and your store's name. If we post several updates within a few minutes, they arrive together as one email. The person who posted an update is never emailed about it. On Mondays you also get a weekly summary, a short report of the previous week: the updates we posted, the requests we resolved, and this week's Store Check of your store, with its score, how it changed and any problems found or fixed. A week with no update and no finished Store Check sends no summary. To stop these emails, click **Stop Store Care emails** at the bottom of any of them, then **Stop these emails**. The same page has **Turn them back on** if you change your mind. Your Store Care page keeps showing every update either way, and emails about your requests are not affected. --- # Moving to Shopify > Get a free quote with the usual price on the spot, then one fixed price within 48 hours, paid in parts Source: https://help.pasilobus.com/account/moving-to-shopify Part of: Pasilobus account (https://help.pasilobus.com/account) Section: Store Care Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) Moving your store to Shopify starts with a free quote: no account, no plan to pick first. You tell us where you sell today and what should come with you, see the usual price for a move like yours on the spot, and get one fixed price within 48 hours. Nothing is charged until you accept it. ## Getting a free quote Open [Moving to Shopify](https://www.pasilobus.com/pages/migration-to-shopify) and choose where you start from: - **My store's address** - paste your current store's address (WooCommerce, Magento, Wix, Squarespace, BigCommerce or anything else). We read its public pages to see which platform it runs on and how many products it lists - **My Etsy shop** - paste your shop's link. Etsy doesn't let anyone read shops automatically, so we ask roughly how many products you have - **Starting from scratch** - no store yet. Tell us roughly how many products you'll sell Then answer three questions: what should come with you (products, customers, order history), whether to keep your look or start fresh, and when you need it. Add your name and email so we can send the fixed price. If we can't read your store, the range comes from your answers instead; we never guess a number we didn't see. ## The usual price ranges - **Small store** - up to about 100 products: usually from $2,500 - **Medium store** - up to about 1,000 products, with customers and order history: usually from $5,000 - **Complex move** - B2B or wholesale prices, an ERP or stock system to connect, 5,000 or more products, or anything unusual: no number on the page. We scope it on a short call with the person who would lead your move, and you pay in milestones you sign off **What raises the price:** years of order history, custom features, and apps to replace. **Not included unless your proposal lists it:** new custom features, and paid theme or app licences. Shopify's own monthly plan is separate and paid to Shopify. ## Your fixed price within 48 hours Within 48 hours we send one fixed price as a proposal you can read, accept and sign online. It names the person building your move and your launch date. Nothing is charged until you accept it. ## How payments work You pay $500 to start, then a fixed number of weekly payments, with the last part on launch day. The price and the number of payments are fixed when you sign. For example, a $5,000 move is $500 to start, 5 weekly payments of $700, and $1,000 on launch day. ## While we move you, and after - **Your old store stays live** until launch, so you keep selling while we build - **The first 30 days after launch are covered** - if something from the move needs fixing, we fix it - **Store Care at launch is optional** - pick a plan with the first month free, or don't. Nothing renews unless you choose it, and the first 30 days of fixes are covered either way (see [Store Care plans](https://help.pasilobus.com/account/store-care-plans)) --- # Store Check > Check any store's speed, search, selling basics and trust for free, and get an email when it gets worse Source: https://help.pasilobus.com/account/store-check Part of: Pasilobus account (https://help.pasilobus.com/account) Section: Store Check Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) Store Check is a free health check for any Shopify store. Paste the store's address and in about half a minute you get a score out of 100 and a short list of what to fix, most important first. You don't need an account, and you can check any store, not only your own. ## Run a check Go to [pasilobus.com/tools/store-check](https://www.pasilobus.com/tools/store-check), type the store's address (for example **yourstore.com**) and click **Check my store**. The page shows each step while it runs. When it's done you get a result page with its own link, so you can share it or come back to it later. ## What we check The check loads your home page, a product page, a collection page and a few files Google reads, much like a shopper or a search engine would. It looks at four areas: - **Speed** - Google's mobile speed test, loading times from real visits when Google has them, how fast your store answers, and the scripts on your home page - **Search** - page titles and descriptions, headings, image descriptions, product details for Google, robots.txt and your sitemap - **Selling basics** - sold-out products without a way to get notified, reviews, a free shipping message, and search - **Trust** - store policies, contact details, broken links in your menu and footer, and how pages work on phones The **What we saw** panel also lists your theme and the apps that load on these pages. It's there for information and doesn't change the score. ## How the score works Each area scores the points it earned out of the points possible. A warning counts half, and anything we couldn't check doesn't count either way. Your overall score is the average of the areas. If Google's speed test didn't run, Speed shows **Basic check only** and is left out of the overall score, because response time and script counts alone can't tell whether a store feels fast. **What we checked** at the bottom of the result lists every check that passed, anything we couldn't check and why, and every page and file we loaded. ## Fixing what we found Each problem says why it matters and how to fix it yourself, usually with the place to change it in your Shopify admin. Where one of our apps does exactly that job, it's suggested with its price. If you'd rather have it done for you, **Store Care** members can ask our team to fix it. ## Get the full report by email Right under the score, type your email and click **Email me the full report**. It's free, and the score itself never needs an email. The report arrives in a few minutes with: - **Your score** and the problems worth fixing first, with how to fix each - **A phone screenshot** of your home page from Google's speed test, with boxes around the parts Google measured as a problem (only when the speed test ran) - **Notes from Pasilo, our assistant**, on what to fix first and why, written only from what the check measured The email links to a web version of the report you can open again later. Tick **Also check this store every Monday** if you'd like the weekly check too. Nothing starts until you click **Start the weekly check** in the report email, and after that we email you only when the score drops or a new problem appears. We use your email only for the report and, if you confirm it, the weekly check. To stop, click **Unsubscribe** at the bottom of the email: no more reports go to that address, and weekly checks started from a report stop emailing you. ## Check a store every week Click **Monitor weekly, free** on a result and sign in with your email (we send you a code, there's no password). We check the store again every Monday and email you only when the score drops by 3 points or more, or a new problem appears. Quiet weeks send nothing. Your monitored stores are under **Store checks** in your Pasilobus account, with each store's latest score, how it changed, and its past checks. From there you can **Check again now** or **Stop** monitoring a store. You can monitor up to 10 stores. Stores on **Store Care** are checked every Monday automatically, and the result is included in your Monday Store Care summary. To stop the emails without signing in, use the unsubscribe link at the bottom of any Store Check email. ## Stores we can't check - **Stores that aren't on Shopify**, or Shopify stores with a custom-built storefront, get "doesn't look like a Shopify store" - **Addresses that point to private or internal networks** are refused - **Password-protected stores** can only be checked once they're open to visitors To keep the check fair to the stores being checked, each visitor can run a limited number of checks per hour and per day. --- # Using Pasilobus with AI assistants and the CLI > Ask Shopify Sidekick, open any article in Claude or ChatGPT, and run our apps with the Pasilobus CLI Source: https://help.pasilobus.com/account/ai-and-cli Part of: Pasilobus account (https://help.pasilobus.com/account) Section: AI assistants and developers Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat) You can bring these guides, and our apps, into the AI assistant you already use. Store owners need nothing technical: Shopify Sidekick and any chat assistant work with these pages as they are. Developers can also run our apps from the terminal with the Pasilobus CLI. ## Ask Shopify Sidekick Sidekick is the AI assistant built into your Shopify admin. Many of our apps work with it: ask about the app in your own words, from any page in your admin, and Sidekick looks the answer up in these guides. Some apps also let Sidekick fill in a form in the app for you to check and save. Nothing changes until you save. An app's help page says when it works with Sidekick. ## Use any article with Claude or ChatGPT Every article has a **Use with AI** menu next to its title: - **Copy page as Markdown** - copies the article as plain text, ready to paste into any assistant - **View as Markdown** - opens the plain-text version. You can also add `.md` to the end of any article's address - **Open in Claude** and **Open in ChatGPT** - start a chat that reads the article, so you can ask about your own store For an assistant that reads the whole help center, point it at [help.pasilobus.com/llms.txt](https://help.pasilobus.com/llms.txt), a short index of every app and article, or [llms-full.txt](https://help.pasilobus.com/llms-full.txt), every article in one file. ## Run our apps from the terminal The Pasilobus CLI runs your Pasilobus apps from the command line, for developers and for coding agents such as Claude Code. It needs Node 20 or later. ``` npm install -g pasilobus pasilobus login pasilobus use your-store.myshopify.com pasilobus apps pasilobus announcer help ``` - **Signing in** - `pasilobus login` prints a link and a code. Open the link in any browser, sign in to your Pasilobus account and approve. This works over ssh and in containers too. `pasilobus logout` signs out - **Stores** - the CLI works on the stores linked to your Pasilobus account (the ones under **Stores** at cloud.pasilobus.com; a store is linked once a Pasilobus app is installed on it). `pasilobus stores` lists them. Choose one with `pasilobus use`, `--shop` or the `PASILOBUS_SHOP` variable - **Commands** - `pasilobus apps` lists the apps on the store, and `pasilobus ` (or `pasilobus help`) lists what that app can do. Each app brings its own commands, so they are listed by the app rather than in one reference - **Changes** - the version on npm today, 0.1.0, runs a command that changes your store as soon as you enter it. Start with commands that only read, and try changes on a development store first. The next release adds a preview: a change shows what it would do and asks first, `--dry-run` only shows it, and `--yes` (or `-y`) applies it without asking, for scripts and agents - **Output** - `--json` prints the result as JSON For a coding agent such as Claude Code, a line like this in your CLAUDE.md or AGENTS.md keeps you in charge: "Use the Pasilobus CLI to look things up. Ask me before running any command that changes my store." The [README on npm](https://www.npmjs.com/package/pasilobus) covers installing, signing in, choosing a store and the environment variables ([as Markdown](https://unpkg.com/pasilobus/README.md) for your agent). ## Connect an AI assistant (MCP, early access) Our MCP server lets Claude, ChatGPT and other MCP clients use your Pasilobus apps directly. It is in early access: any Pasilobus account can connect now with its sign-in, and we're adding to it with developers first. Tools that change your store are marked as changes, so your assistant can ask you before running them. - **Server address** - `https://cloud.pasilobus.com/mcp` - **Claude Code** - run `claude mcp add --transport http pasilobus https://cloud.pasilobus.com/mcp`, then `/mcp` in Claude Code to sign in with your Pasilobus account - **Other clients** - add a remote (HTTP) MCP server with the address above; the client opens a Pasilobus sign-in the first time To hear about what's new, join the list on our [developers page](https://www.pasilobus.com/pages/agentic#waitlist).