# Connecting your store to your Pasilobus account

> Connect a store you signed up for with a different email, or one without our apps yet, and how store owners answer a request to join

Source: https://help.pasilobus.com/account/connect-your-store
Part of: Pasilobus account (https://help.pasilobus.com/account)
Section: Your account
Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat)

Your Pasilobus account shows your store's apps, plans, Store Check and agents once the store is connected to it. A store connects by itself when you sign in with the email your store uses in Shopify. If you signed up with a different email, or your store doesn't have any of our apps yet, connect it from **Home**. Nobody can connect a store they don't run: the store's own people always say yes first.

## Connect your store

1. On **Home**, click **Connect your store** (or **Connect a store** at the top of the sidebar, or in the account menu)
2. Type your store's address: its .myshopify.com name (like **bloomandbranch**) or its own domain (like **bloomandbranch.com**)
3. Click **Continue**

What happens next depends on whether the store already has a Pasilobus account.

## Your store doesn't have one of our apps yet

The store is saved for you and shows as **pending** in the sidebar. Install any of our apps on it (**Browse apps**). Then:

- **Your Pasilobus email is the store's email in Shopify** - the store connects by itself
- **It's a different email** - the app you just installed asks at the top of its page: "Link your store to you@example.com?" Click **Link this store** and it's connected

A pending store waits 14 days. **Stop connecting** removes it.

## Your store already has a Pasilobus account

Someone installed our apps on it before, so it has an account. Show us it's yours, one of two ways:

- **Confirm in your Shopify admin** - click **Open <app> in Shopify**. One of our apps opens in your store's admin with "Link your store to you@example.com?" at the top. Click **Link this store**. Anyone who can sign in to your store's admin can confirm. The request lasts 30 minutes, and one person at a time can ask
- **Ask the account's admin to add you** - we email the account's admins an **Add** button. You get access when one of them clicks it and confirms. The request lasts 7 days

While you wait, the store shows as **waiting for admin** in the sidebar, and the page updates by itself once you're in.

## Once it's connected

You're an admin of the store's account. **Home** says the store is connected, its apps are pinned in the sidebar, and its free Store Check starts by itself. The **Get more from Pasilobus** guide on **Home** shows what to do next. If you had your own empty account before, it stays: switch accounts from the account menu.

## For store owners: someone asked to join your store

- **In your Shopify admin** - our apps show "Link your store to <email>?" while someone is asking. Click **Link this store** only if you know them. **Not me** turns the request down and emails your account's admins. The same person can't ask again for a day
- **By email** - the **Add** button opens a page on cloud.pasilobus.com where you confirm. Only an admin of your store's account, signed in, can add someone. **Don't add** turns it down
- **Whenever someone joins**, your account's admins get an email: "<email> joined <store>". Remove anyone you don't know in **Settings › Team**

Pasilobus and Shopify staff never ask to join your store this way.
