# Agents

> What agents do with your apps, approving their changes, Undo, and what they remember

Source: https://help.pasilobus.com/account/agents
Part of: Pasilobus account (https://help.pasilobus.com/account)
Section: Agents
Support: email support@pasilobus.com or send a request from https://cloud.pasilobus.com/support (no chat)

Agents are helpers in your Pasilobus dashboard that work on your store with your Pasilobus apps: Sage for sales and offers, Juno for store upkeep and SEO, and any you make yourself. Pasilo, the assistant in every app, works the same way. They look things up and prepare changes, and nothing changes on your store until you approve it.

## What an agent can do

Each agent works with the apps its role covers, on the stores your account manages:

- **Sales & offers** - drafts offers in Discounts & Bundles and bars in Announcer. A drafted offer stays a draft until you switch it on
- **Store upkeep & SEO** - with SEO Turbo, changes the SEO titles and meta descriptions of your products, collections, pages and articles, turns structured data on, and sorts out broken links
- **Reviews & customers** - drafts replies to product reviews and sets up review features in Product Reviews
- **Seasons & key dates** - plans offers, bars and delivery holidays for the dates on your Planner

Questions about our apps are answered from this help center, so an agent's answer matches what the app can really do, with a link to the article it used.

## Approving a change

When an agent prepares a change, it shows as a card in the task with what changes, before and after. For an SEO title, for example, the card shows the item, the title and meta description it has now, and the new ones. Nothing changes until a store admin presses **Approve**.

After you approve, **Undo** puts the old value back for 7 days, as long as nobody changed it again since. Undo removes an offer or bar the agent drafted, while it is still a draft.

## What agents remember

Agents can remember lasting facts about your store, such as your policies, your brand voice, products never to discount, or how you like to approve. Store knowledge is shared by every agent and Pasilo; each agent also keeps its own notes about its work. Every save shows in the chat with an **Undo**, and you can see, move and forget them under **Settings › Store knowledge** and on each agent's **Memory** page.

Some things are never kept in memory:

- **One customer's request** - "a customer wants gift wrap" or "order #1042 needs an invoice" stays in that task's chat, not in memory, even without the customer's name. Memory is for lasting facts, so tell the agent the rule instead, for example "gift wrap is free on orders over $100"
- **Customers' personal data** - names, emails, phone numbers and addresses
- **Passwords, API keys and tokens**